Refund Policy

Last updated: 8 September 2026

This Refund Policy explains how refund requests are handled for paid Mini Tech products. The payment provider used for a transaction is shown at checkout and in the corresponding payment confirmation. Provider-specific buyer terms and mandatory consumer rights may apply in addition to this Policy.

1. General principle

Refund eligibility depends on the payment provider, the transaction status, applicable law, the reason for the request, and the terms presented at checkout. Submission of a refund request does not by itself guarantee approval. Nothing in this Policy limits non-waivable consumer rights that apply to you.

2. Paddle transactions

For transactions processed by Paddle, Paddle acts as Merchant of Record. Paddle is the seller of record for the payment, processes applicable taxes, provides the transaction receipt or invoice, and controls the buyer-facing refund process under Paddle’s Buyer Terms and Refund Policy.

Customers can normally manage the subscription or request support/refund through the links provided by Paddle in the transaction confirmation, receipt, buyer portal, or Paddle buyer-support channel. Mini Tech may assist with product or technical information and may request a refund through Paddle where appropriate, but Mini Tech does not send a direct refund outside Paddle for a Paddle transaction.

3. ABA PayWay transactions

For transactions processed through ABA Bank / ABA PayWay, refund availability and timing depend on the transaction status, payment method, Mini Tech’s enabled PayWay merchant features, the applicable merchant agreement, and any mandatory consumer rights. Where a refund is approved and supported, it is processed through ABA PayWay or the original payment rail rather than by collecting or storing card details inside Mini Tech.

4. Technical or access issues

If a paid product is materially unavailable or does not provide the paid access described at checkout, contact Mini Tech support first so the issue can be investigated. Where the issue cannot reasonably be resolved, Mini Tech may support a provider refund request or initiate the applicable provider process, subject to provider rules and applicable law.

5. Duplicate or unauthorized charges

If you believe you were charged more than once for the same transaction or a charge was unauthorized, contact the payment provider and Mini Tech promptly. The provider may require transaction details or identity verification before a refund, reversal, or dispute can be processed.

6. Cancellation versus refund

Canceling a subscription prevents future renewal according to the cancellation effective date. Cancellation does not automatically refund a completed billing period. Paid access may continue through the paid-through date unless the provider refund, dispute, fraud, or product-entitlement state requires access to end earlier.

7. Refund effect on product access

When a paid transaction is refunded, reversed, or otherwise no longer supports the paid entitlement, Mini Tech may reduce the applicable product entitlement to the appropriate Free or non-paid state. Your content remains subject to the product’s normal retention and account rules.

8. Receipts, invoices and payment credentials

Mini Tech does not create a separate payment-provider receipt or invoice when the selected payment provider supplies the official transaction document. Mini Tech may show a payment-history reference inside your account. Mini Tech does not store users’ full card numbers or CVC security codes; sensitive payment credentials are handled by the selected payment provider.

9. Contact

For product questions or technical assistance related to a refund request, use the official Mini Tech support method published on minitech.app or within your Mini Tech account. For provider-controlled refund actions, you may also be directed to the payment provider’s official buyer support or transaction-management flow.